Terms & Conditions

Welcome to Sanloaw Shop! By using our website or placing an order, you agree to the following terms and conditions. Please read them carefully.

1. ✅ Acceptance of Terms

By accessing and using Sanloaw Shop, you agree to be bound by these Terms & Conditions, our Privacy Policy, Return Policy, and any other policies posted on the site. If you do not agree, please do not use our website.

2. ? Eligibility

You must be at least 18 years old or use the site under the supervision of a parent or guardian to place an order.

3. ? Products and Orders

• All products (swimming gear, pool accessories, etc.) are listed with as much accuracy as possible.

• Prices are subject to change without notice.

• Orders may be canceled by us if stock is unavailable or payment is not confirmed.

4. ? Payments

We accept M-Pesa and other secure payment options listed at checkout. All payments must be completed before dispatch.

5. ? Shipping & Delivery

We deliver across Kenya. Estimated delivery timelines are displayed during checkout. Delays caused by couriers or external factors are not our liability, but we will assist in resolving them.

6. ? Returns & Refunds

Our Return Policy outlines when and how you can return items. Only eligible items returned within 7 days in original condition may qualify for a refund or exchange.

7. ? User Accounts

• You may create an account for faster checkout and tracking.

• You are responsible for keeping your login details confidential.

• We reserve the right to suspend or terminate accounts for misuse or fraud.

8. ?️ Product Use

All swimming gear and pool products must be used as instructed. Sanloaw Shop is not liable for misuse, accidents, or injuries resulting from incorrect usage.

9. ? Privacy

We respect your privacy. Personal information collected is handled according to our Privacy Policy.

10. ? Intellectual Property

All content, logos, images, and texts are the property of Sanloaw Shop. You may not reproduce, distribute, or exploit any part of the site without our written permission.

11. ? Communication

By using Sanloaw Shop, you agree to receive transactional and promotional communication via email, SMS, or WhatsApp. You can opt-out anytime.

12. ⚖️ Limitation of Liability

Sanloaw Shop shall not be liable for indirect or incidental damages resulting from your use of the website or any of our products.

13. ? Changes to Terms

We may update these Terms & Conditions from time to time. Any changes will be posted here. Continued use of the site constitutes acceptance of the new terms.

14. ?️ Governing Law

These Terms & Conditions are governed by the laws of Kenya.