Return Policy

At Sanloaw Shop, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

?️ Eligibility for Returns

• Items must be returned within 7 days of delivery.

• Products must be unused, unworn, and in their original packaging with all tags and labels intact.

• Return requests are only accepted for items that are defective, damaged, incorrect, or not as described.

? Non-Returnable Items

The following items are not eligible for return:

• Swimwear or swimming accessories that have been used or unsealed

• Personal hygiene-related items (e.g. nose clips, swim caps once worn)

• Discounted or clearance items marked "Final Sale"

? How to Initiate a Return

1. Contact our support team via support@sanloaw.com within 7 days of receiving your order.

2. Provide your order number and reason for return.

3. Our team will guide you through the return process and provide return shipping details.

? Refunds

• Once your return is received and inspected, we’ll notify you of the approval status.

• If approved, your refund will be processed via M-Pesa or your original payment method within 7 working days.

• Shipping fees are non-refundable, unless the return is due to our error.

? Exchanges

• Exchanges are only allowed for size-related issues or damaged items.

• If your requested exchange item is out of stock, you may choose a refund or store credit.

? Return Address

(Will be shared upon request during the return process.)

? Need Help?

Contact our support team at +254 717 207 371 or email support@sanloaw.com.

By shopping at Sanloaw Shop, you agree to this Return Policy. We reserve the right to update or modify it at any time.