Privacy Policy

At Sanloaw Shop, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website or services.

1. ? Information We Collect

We may collect the following types of information:

• Personal Information: Full name, email address, phone number, delivery address, and payment details.

• Order & Purchase Data: Product preferences, order history, and transaction records.

• Technical Data: IP address, browser type, operating system, and website usage analytics.

• Communication Data: Messages or feedback provided via contact forms, chat, email, or social media.

2. ? How We Use Your Information

We use your information to:

• Process orders and deliver your products

• Communicate updates on orders, returns, or account issues

• Improve our website functionality and user experience

• Send promotional messages (with opt-out options)

• Comply with legal obligations

3. ? How We Share Your Information

We may share your data with:

• Logistics Partners: For delivery and order fulfillment

• Payment Gateways: For secure payment processing (e.g., M-Pesa)

• Third-Party Tools: Analytics or customer service platforms that help improve our service

• Legal Authorities: If required by law or to protect our rights

We do not sell or rent your personal data to third parties.

4. ? How We Protect Your Information

• Data is stored securely on protected servers.

• We use SSL encryption to protect information during transmission.

• Only authorized staff can access customer information on a need-to-know basis.

5. ? Cookies & Tracking

Sanloaw Shop uses cookies to enhance your browsing experience. These help us:

• Remember your preferences

• Understand how visitors use the website

• Provide relevant marketing

You can control cookie settings through your browser.

6. ? Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (unless legally required to retain it)

• Opt out of marketing communications at any time

To make a request, email us at: support@sanloaw.com

7. ? International Visitors

Our services are intended for customers within Kenya. If you’re visiting from outside Kenya, your data may be transferred and stored locally.

8. ? Policy Updates

We may update this policy from time to time. Changes will be posted here, and continued use of the website implies acceptance of the updated policy.

Last updated: June 2025